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Trauma support, some questions for plan sponsors…

By Silverberg Editor   April 26, 2018

There seems to be heightened awareness of traumatic events, especially through regular media coverage. When these events happen, there are undoubtedly family members, colleagues and friends affected; these individuals may be one of your employees, and you may not always know that they require assistance.

How is your workplace set up to support these individuals?

Do you have a corporate mental health strategy?



Many employers have Employee Assistance Programs (EAPs) in place, but too often these are implemented and then overlooked. EAP utilization and the employee communication about them are positively correlated. Regular prompts to employees about the availability are important so that they remember the program when they need to use it. Also, understanding the dynamics of your product is paramount to whether it is going to truly make a difference in your workplace. There are typically built in offerings that could benefit your employees and/or management groups; these features are underutilized. Looking back at the 2016 Sanofi Canada Healthcare Survey, it was reported that 39% of plan members rate their EAP as excellent or very good. This rating, it seems, could become higher over time coupled with increased usage as the value is often not actually realized by an employee until they have used some facet of the service. The survey also stated that 11% is the average usage rate of an EAP. These numbers seem to indicate that there is work to be done around product awareness. This benefit has the tremendous ability to provide timely support to your employees when they need it the most.

How do you communicate your EAP program on a regular basis to your employees?


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